A Landlords Frustration; Continuity Of Service

Wed 20 Jun 2018

Since 1981, here at Harcourts, we have provided a consistently high level of service to our landlords and during this time our service has evolved in line with technology trends, market updates and legal regulatory changes.

As an independent letting and property management agent, we know how important is to have continuity in our service. Our landlords are our clients and without them, we would have no business. This may seem like an obvious statement, but we find that continuity is the key to ensuring that our landlords are happy, well informed and receiving the first class service they deserve.

In recent weeks, we looked at our database of landlords and we discovered that 63% of our client base have been with Harcourts for 10 years or more. This is not through luck, but more like hard work, dedication and a desire to get the job done professionally.

With Harcourts, you will receive a more personalised service. Our team are experienced and can manage your enquiries from start to finish. Unlike some letting agents, we do not have a high turnover of staff therefore we get to build a relationship with our clients and with this, we certainly have our fingers on the pulse. The heartbeat of our business is the team that are answering your next enquiry (usually within 3 rings!!).

We understand that there is nothing worse for a landlord than speaking to a different person each time and having to go over the same conversation again and again. We are not a faceless agent and we encourage you to come in and get to know us if at all possible. 

In Block Management, we have seen occasions when poor service from an agent has caused problems that could have been easily avoided. In our case, we understand that block management requires experience, time and attention to detail.

If you are looking to let a property in Southampton, choose an agent that can offer you a first-class service or simply drop in and see us for cup of tea or coffee.